FAQ
Frequently Asked Questions (FAQ)
1. What makes Palusci Jewelry special? 🌟
At Palusci Jewelry, we believe in the art of "Less is More." Each collection is carefully curated with a focus on clean, timeless designs inspired by modern architecture, minimalist forms, and high-fashion editorial aesthetics. Our pieces are crafted for those who appreciate subtle sophistication. ✨
2. Are all pieces limited editions? 🎁
Yes! Every Palusci Jewelry piece is part of a limited edition. We don’t believe in mass production. Instead, we ensure that those who wear our jewelry belong to an exclusive group that values authenticity and uniqueness. 💎
3. Do you offer free shipping? 🚚
Yes, we offer free standard shipping on all orders within the continental United States. Estimated delivery time is 3–7 business days, depending on location and carrier conditions. 📦
4. Can I cancel or modify my order after placing it? ⏳
We process orders quickly to ensure fast shipping. If you need to cancel or modify your order, please contact us within the first hour of placing it at paluscisa@gmail.com . We’ll do our best to assist you! 🛠️
5. Do you accept returns or exchanges? ❌
Due to the delicate nature of our products and our commitment to hygiene and exclusivity, all sales are final. However, if you receive a damaged or defective item, please contact us within 7 days of receipt for a review. 🛡️
6. What if my item arrives damaged? ⚠️
If your item arrives damaged or defective, please contact us within 7 days of receiving it. Send clear photos of the issue to paluscisa@gmail.com , and we’ll review your case individually to find a solution. 🔍
7. How do you protect my personal information? 🔒
At Palusci Jewelry, we are committed to protecting your privacy. We use SSL encryption and secure payment gateways to safeguard your data. Your information is never sold or shared. For more details, check out our Privacy Policy . 📜
8. What payment methods do you accept? 💳
We accept all major credit cards, and other payment methods available through Shopify. All payments must be made in full at checkout. 💵
9. Where are you based, and where do you ship? 📍
We are based in the United States and currently ship only within the continental U.S. However, we’re actively working to expand our international shipping options soon! 🌍
10. How can I contact you if I have more questions? 📩
We’re here to help! If you have any questions or concerns, feel free to reach out to us at paluscisa@gmail.com . You can also follow us on social media to stay updated on our latest collections and promotions. 📱