Refund & Exchange Policy
At Palusci Jewelry, we are committed to offering exclusive, high-quality jewelry that reflects our dedication to craftsmanship and timeless design. Due to the delicate and exclusive nature of our products, we have specific policies regarding returns, exchanges, and cancellations. All sales are final.
Why We Have a No-Return Policy
• Hygiene & Safety: Jewelry comes into direct contact with the skin. To ensure the highest hygiene standards, we do not accept returns.
• Exclusivity Guarantee: Our collections are limited and carefully curated. To maintain their unique nature, we do not restock returned items.
• Quality Assurance: Each item is inspected before shipping to meet our premium quality standards.
• Fraud Prevention: This policy protects against improper returns or item swaps, ensuring that every customer receives brand-new, untouched jewelry.
Order Cancellations
We process orders quickly to ensure fast shipping. You may request a cancellation within 1 hour of placing your order. After this period, orders are already being prepared and cannot be canceled. If you need any modifications, please contact us immediately at paluscisa@gmail.com, and we will do our best to assist you.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of receiving it, and we will review your case individually.
Contact Us
For any inquiries, feel free to reach out at paluscisa@gmail.com. We are always happy to assist you.
Contact Us
For any questions or concerns about our policies, feel free to reach out to us at paluscisa@gmail.com . We are always happy to assist you and ensure your experience with Palusci Jewelry is as seamless as possible.